THE IMPORTANCE OF 112 EMERGENCY CALL CENTERS IN THE 'DISASTER OF THE CENTURY': THE CASE OF OSMANİYE

Authors : Mustafa Bal, Guddusi Arik

Pages : 12-28

View : 82 | Download : 84

Publication Date : 2023-12-31

Article Type : Research Paper

Abstract :Collecting the National Emergency Call Numbers in a single number and knowing this as \'112\' has enabled timely intervention to many emergencies that occur in our country. After its establishment, the worldwide virus epidemic and the undesirable returns of this epidemic increased the awareness of the 112 Emergency Call Centre. Likewise, the earthquake disaster that occurred in February 2023 and called the \"disaster of the century\" once again revealed the necessity of the 112 Emergency Call Centre. In this study, the situation of the \'Call Responder\' personnel working in the 112 Emergency Call Centre after the earthquake, which caused the increase in the call density and workload of the Disaster and Emergency Department (AFAD), Health Department, Police Department, Gendarmerie Department and Fire Department, was examined. In the disaster of the century, the workload of 112 Emergency Call Centre personnel and call statistics documenting the necessity of Call Centres were examined.
Keywords : 112 Acil Çağrı Merkezi, yüzyılın felaketi, deprem