THE IMPLEMENTATION OF TOTAL QUALITY MANAGEMENT: A CASE STUDY

This study consists of three manufacturing firrns operating in Turkey. To obtain information about Total Quality Management insert ignore into journalissuearticles values(TQM); practice, two multinational and one national manufacturing fırms of approximateiy the same size insert ignore into journalissuearticles values(in terms of employees); in different industries were seîected fo r the study. A structured interview was conducted to examine the implementation of TQM in the seîected organisations. This study reports the findings from three organisations which have introduced TQM.