Evaluating the Impact of Artificial Intelligence on Public Service Delivery in the Context of Local Governments

Authors : Serdar V. Uygun

Pages : 199-210

Doi:10.52642/susbed.1775951

View : 102 | Download : 352

Publication Date : 2025-12-30

Article Type : Research Paper

Abstract :The advancement of technology and the integration of artificial intelligence into our lives have impacted both individuals and public administration. Public administration is utilising artificial intelligence in public services, and a transition to a web-based structure is now underway. In this process, local governments, seen as a stepping stone in adapting to artificial intelligence and raising awareness, have introduced smart solutions in areas such as managing and improving urban infrastructure, healthy traffic management, energy efficiency, and waste management. Consequently, quality, speed, and efficiency have increased in local service delivery, where AI has a significant impact. In light of this information, this study aims to evaluate the impact of artificial intelligence on public service delivery within the framework of local governments and services. In line with this fundamental objective, a detailed literature review was conducted for this study. Based on case studies and scientific data obtained from secondary data sources, it was determined that AI significantly improves local service delivery. However, it has also been determined that legal and administrative regulations must be urgently established to prevent potential ethical and legal issues that may arise during citizens\\\' use of AI-supported services.
Keywords : Kamu Hizmeti, Yapay Zekâ, Teknoloji Yönetimi, Yerel Yönetimler

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