The influence of psychological empowerment as moderator between servant leadership and organizational identification: A research in hotel industry

Authors : Gaye Onan, Alper Bahadır Dalmış

Pages : 53-66

View : 57 | Download : 53

Publication Date : 2024-06-30

Article Type : Research Paper

Abstract :There have been numerous studies on organizational identification, which has been proven to have positive outcomes in the service-intensive hotel sector. This research examines the impact of servant leadership on organizational identification and the moderating role of psychological empowerment. The study was conducted with 452 participants working in five hotels in Ankara. The findings demonstrate a significant and positive effect of servant leadership on organizational identification, with psychological empowerment moderating this effect. The results are in line with the literature and indicate that conducting studies in different sectors and research designs would contribute to the existing body of knowledge. Additionally, the study highlights the importance for hotel managers to focus on servant leadership and psychological empowerment.
Keywords : hizmetkar liderlik, örgütsel özdeşleşme, psikolojik güçlendirme

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