THE EFFECT OF PERCEIVED VALUE ON PATIENT SATISFACTION IN HEALTHCARE INSTITUTIONS

Authors : Ebrar Ilıman Yaltagil

Pages : 114-125

View : 58 | Download : 57

Publication Date : 2024-08-31

Article Type : Research Paper

Abstract :Perceived value in healthcare institutions is a factor that significantly affects patients\' attitudes and satisfaction levels towards healthcare services. The aim of the research is to defined the effect of perceived value in health institutions on the satisfaction level of patients. The research was carried out in a private hospital. Convenience sampling method was preferred in the research. The sample of the study is 250 patients. As a result of the research, the patients\' perceived value of the institution was at a good level. Likewise, patients\' satisfaction levels with the institution were also good. The perceived value in health institutions has a high impact on patients\' satisfaction level. According to these results, healthcare institutions should develop value-based strategies and thus ensure patient satisfaction and loyalty. This situation is important for both the institution and public health.
Keywords : Sağlık kurumu, hastane, algılanan değer, tatmin, hasta