SMART SOCIAL POLICIES: DIGITAL TRANSFORMATION AND THE TRANSFORMATION OF SOCIAL ASSISTANCE

Authors : Melih Kuran

Pages : 109-121

Doi:10.17130/ijmeb.1782085

View : 30 | Download : 21

Publication Date : 2025-10-22

Article Type : Research Paper

Abstract :This study analyses the impact of digital transformation on social policy and discusses the concept of \\\'smart social policy\\\' at a theoretical and practical level. It emphasises that digitalisation has the potential to increase the accessibility, accountability and efficiency of public services, while exploring the transformations and potential threats/risks in social policy practice through phenomena such as data-driven decision-making, algorithmic governance and the digital welfare state. The study assesses the impact of digital technologies on the delivery of social assistance in the context of the limitations of traditional mechanisms and the risk of digital exclusion; it discusses the role of algorithms in public service delivery through different governance implications. It also discusses the impact of digital systems on transparency, accountability and public trust, as well as risks such as privacy, ethics and discrimination. The article argues that smart social policies should not be limited to technical solutions but should be integrated with inclusive and flexible structures that take into account the human dimension. Finally, it argues that digitalised social policies should be evaluated from a critical and interdisciplinary perspective for a sustainable and just social order.
Keywords : Akıllı Sosyal Politika, Dijital Refah Devleti, Algoritmik Yönetişim, Dijital Dışlanma. Şeffaflık ve Hesap Verebilirlik

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