An Approach Integrating Kano Model And Fuzzy Logic Into The Planning Matrix Of Quality Function Deployment: An Application For The Design of a Baby Diaper

Authors : Derya HAROGLU, İzem LEBLEBİCİ

Pages : 433-450

Doi:10.21541/apjes.896648

View : 12 | Download : 10

Publication Date : 2021-09-30

Article Type : Research Paper

Abstract :industries such as baby diapers, would help to prevent design repetitions and consequently wasting time and resources. Quality Function Deployment insert ignore into journalissuearticles values(QFD); has turned out to be a key methodology to design products by getting the voice of the customer in the first place, as well as converting the customer’s voice into product engineering characteristics. In addition, Kano model emphasizes the degree to which a customer is satisfied when a particular customer need is met. In this study, an approach integrating the Kano model into the planning matrix of QFD using Fuzzy logic, was proposed. The importance weights of customer requirements of a baby diaper were calculated using both the proposed Adjusted Kano-Fuzzy-QFD insert ignore into journalissuearticles values(AKFQFD); and traditional Kano-QFD model. It was demonstrated that the AKFQFD could effectively prioritize the importance weights of customer requirements.
Keywords : Kano model, Quality function deployment, Fuzzy logic, baby diaper