Gender and role as determining factors in patient satisfaction: An evaluation of healthcare services provided at a Medico-social health center

Authors : Pınar Göker, Elif İpek Sönmez, Hayri Levent Yılmaz

Pages : 721-731

Doi:10.17826/cumj.1762199

View : 23 | Download : 120

Publication Date : 2025-09-30

Article Type : Research Paper

Abstract :Purpose: This study aims to evaluate patient satisfaction among students and staff receiving healthcare at Çukurova University Medico-Social Health Center, as well as to assess their awareness of services, usage habits, problems encountered, and opinions regarding the adequacy of the services provided. Materials and Methods: A total of 1.296 patients (996 students, 300 staff) between 2022 and 2024 were included in this study. Data were obtained via a 21-question survey. Additionally, data were collected through face-to-face interviews. Results: Of the participants, 76.9% were students and 23.1% were staff. Female participants accounted for 62% of the total. The most utilized healthcare services were Authorized Family Medicine Services and Internal Medicine Outpatient Services. 97% of participants reported no difficulty accessing healthcare services. Statistically significant differences were observed between students and staff, and between male and female patients, in satisfaction with waiting times, physical conditions, staff courtesy, and service adequacy. Staff and male patients reported higher satisfaction. Recommendations included increasing outpatient service diversity and extending service hours. Conclusion: The findings of this study indicate a high level of overall satisfaction with the services provided by the Çukurova University Medico-Social Health Center. Also, significant differences in satisfaction levels were observed among genders and between student and staff groups.
Keywords : Mediko-Sosyal Sağlık Merkezi, hasta memnuniyeti, sağlık hizmetleri

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