APPLICATION OF TQM IN THE CONSTRUCTION INDUSTRY OF DEVELOPING COUNTRIES - CASE OF TURKEY

Authors : Anas Attellah Ali SHOSHAN, Gözde ÇELİK

Pages : 177-191

Doi:10.18038/aubtda.345779

View : 14 | Download : 9

Publication Date : 2018-03-31

Article Type : Research Paper

Abstract :I n this study, a questionnaire survey was developed in order to investigate the application of TQM in Turkish construction industry and identify the critical success factors, barriers, and benefits of thisapplication. The questionnaire was completed by 32 firms. The results of the study revealed that the reare short comings in TQM application in Turkish construction industry especially in relation to top management commitment and leadership; the greatest benefit of TQM to the firms is ‘increased customer satisfaction’.
Keywords : Quality, Total Quality Management, TQM, Turkish Construction Industry, Customer Satisfaction