ASSESSING E- GOVERNMENT SERVICE QUALITY MODEL AND AN APPLICATION: AN EXAMPLE OF MUNICIPALITY OF NAZILLI

Authors : Esin SAYIN, Algın OKURSOY

Pages : 34-47

View : 6 | Download : 3

Publication Date : 2013-12-01

Article Type : Research Paper

Abstract :The most important impulsion to improve e-governments’ services is to desire to furnish better services to the citizens. To present paramount service quality, primarily, it is necessary to understand how the citizens perceived and appraised e-governments’ services by the governances. This is only came up with defining what the e-government service quality is and identifying and measuring its underlie facets correctly. In this study, by using e-government service quality model insert ignore into journalissuearticles values(e-GovQual); developed by Papadomichelaki and Mentzas insert ignore into journalissuearticles values(2012);, it is labouring to measure e-government service quality supplied by Nazilli Municipality that tries to inform local citizens and presents electronic services. The factors which determined after analyzing the data collected with survey method, will throw a new light on future studies about e-municipality service quality evaluations.
Keywords : e government, service quality, e municipality