DETERMINANTS OF INTENTION TO USE GOVERNMENT WEB SITES IN KYRGYZ REPUBLIC

Authors : Rita ISMAİLOVA, Gulshat MUHAMETJANOVA

Pages : 30-45

View : 28 | Download : 6

Publication Date : 2018-06-01

Article Type : Research Paper

Abstract :The use of internet technologies by governments increases day by day. Since citizens are the active users of the services, provided by governments via Internet, the goal of this study is to determine the factors that influence intention to use government e-services in the Kyrgyz Republic. In this study, effects of use intentions, perceived usefulness and perceived ease of use, defined by Technology Acceptance Model insert ignore into journalissuearticles values(TAM);, Relative Advantage, Compatibility and Image, defined by Diffusion of Innovation Model insert ignore into journalissuearticles values(DOI); and Trustworthiness Model were examined. In addition, for the research model, the relevant constructs from Unified Theory of Acceptance and Use of Technology insert ignore into journalissuearticles values(UTAUT); were combined. In the research, we used a qualitative analysis utilizing questionnaires among citizens of Bishkek city, the capital of the Kyrgyz Republic.The results showed that in case of the Kyrgyz Republic, of all factors, including demographic profiles, perceived ease of use of e-services and compatibility of using web technologies with citizens’ lifestyle are the main factors influencing their intention to use government e-services.
Keywords : e government, Technology Acceptance Model, Diffusion of Innovation Model, Unified Theory of Acceptance and Use of Technology, Trustworthiness Model, Kyrgyz Republic

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