THE EFFECT OF COMMUNICATION PROCESSES IN THE RADIOLOGY DEPARTMENT OF HEALTHCARE ORGANIZATIONS ON DEPARTMENTAL COMMITMENT

Authors : Salih KASAP, Msüheyl POZANTI

Pages : 23-44

View : 18 | Download : 9

Publication Date : 2019-01-16

Article Type : Research Paper

Abstract :In hospitals and healthcare organizations, communication is very important for the processes related to patients and between them. In a department where technology is intensively used, such as radiology, smooth functioning of the patient-related processes is directly related to the success of communication. In addition to the importance of communication processes, workers’ organizational and departmental commitment is key to medium and long-term planning. Workers’ productivity and compliance with the organizational culture are the main indicators of department success. In this study which is the subject of this article, the examination of the communication processes between the radiology department workers and the effects of the communication levels on the workers’ departmental commitment was performed. The study was carried out with the participation of radiology department workers in different healthcare organizations. Two different surveys were conducted on communication and departmental commitment. The data were analyzed independently and comparatively. Demographic features of the participants and information about working conditions were learned, and different analyses and comparisons were made with these data.
Keywords : Radiology, Communication in Healthcare, Organizational Departmental, Commitment