The Mediating Role of In-Service Training in the Effect of Demographic Variables on Total Quality Management

Authors : Seray Toksöz

Pages : 224-233

View : 75 | Download : 182

Publication Date : 2025-12-19

Article Type : Research Paper

Abstract :This study aims to determine how doctors and nurses working in Istanbul evaluate in-service training programs in terms of Total Quality Management (TQM). The study was conducted with the participation of 350 healthcare workers; Al-Assaf and Gentling\\\'s TQM survey and the in-service training scale developed by Örücü and Kanbur were used as data collection tools. 56% of the participants were female and 44% were male. Age, marital status and education levels were represented in various groups. While 72% of the participants found in-service trainings productive, 40.5% stated that they had not received training on TQM. In general, employees\\\' perceptions of TQM were found to be positive. As a result of the study, suggestions were made to increase the efficiency of in-service trainings in healthcare institutions and to spread TQM practices.
Keywords : Hizmet İçi Eğitim Programları, Toplam Kalite Yönetimi, Sağlık Hizmetleri

ORIGINAL ARTICLE URL