Digitalization in Human Resources Management: A Conceptual Study on Hotel Organizations

Authors : Eda Kaya, Yusuf Karakuş

Pages : 43-53

View : 26 | Download : 37

Publication Date : 2024-07-31

Article Type : Review Paper

Abstract :The widespread use of information and communication technologies and the increase in their areas of application have led to major changes in the tourism industry in terms of supply and demand. Digitalization is present in the tourism sector as in any other sector. The aim of this study is to reveal the current situation of digitalization in the Human Resources Management (HRM) department of hotel companies and its contributions to the functioning of the department. For this reason, the limitation of studies on digital HRM and the fact that it can shed light on future studies reveals the original value of this research. In this context, the research firstly introduces the process of digitalization of HRM, which is the subject of the research, reviews the relevant literature and discusses the research issues within a conceptual framework. Secondary data source analysis was the preferred research method. Previous research in the related field was analyzed. As a result of the findings of the research, the evolving and growing technological environment was evaluated in relation to the tourism industry. In previous studies, it has been seen that the contribution of digitalization in hotel businesses is great. It is suggested that digitalization is necessary for the development of HRM, and at the same time it is recommended that hotel businesses should increase their adaptation to the digitalization process through various training to be given to their employees.
Keywords : İnsan Kaynakları Yönetimi, Dijital Dönüşüm, Turizm, Otel İşletmeleri, İKY