Researching the Relationship between Corporate Sustainability and Service Quality: The Case of Chambers and Commodity Exchanges

Authors : Bilge TEKİN, İrfan ERTUĞRUL

Pages : 57-81

Doi:10.34232/pjess.1252036

View : 46 | Download : 79

Publication Date : 2023-06-30

Article Type : Research Paper

Abstract :The aim of this study is to investigate the relationship between corporate sustainability in accredited chambers and exchanges affiliated with TOBB and the perceptions of the service provided by chambers and commodity exchanges and to determine the direction of this relationship. In addition, the sub – purpose of the study is to determine whether the perception of corporate sustainability and perceived service quality show a statistically significant difference according to socio-demographic variables. A questionnaire was applied to 613 members of the accredited chamber and exchange council members affiliated with UCCET. As a result of one-way ANOVA and independent groups t-test analyzes to examine whether there are statistically significant differences, it was concluded that there was a statistically significant difference between the groups under the education level variable. Afterwards, a structural equation model was established to examine the relationship between corporate sustainability and service quality, and it was concluded that there were some statistically significant relationships between the dimensions of both concepts.
Keywords : Corporate Sustainability, Service Quality, SERVPERF, Professional Organisations with Public Institution Status, Structural Equation Model