Göründüğü Gibi Olamamak Ya Da Olduğu Gibi Görünememek: Çağrı Merkezlerinde Duygusal Emek

Authors : Fuat MAN, Cihan SELEK ÖZ

Pages : 75-94

View : 12 | Download : 7

Publication Date : 2009-01-01

Article Type : Research Paper

Abstract :Not Beıng Able To Be Who You Look Lıke Or Not Beeıng Able To Look Lıke Who You Are: Emotıonal Labour In Call
Keywords : labour process, emotional labour, call centres, modernity and emotions