The Effect of Psychological Capital, Job Satisfaction and Perceived Workload on Perceived Job Performance: A Tertiary Hospital Example

Authors : Ugur Ugrak

Pages : 276-295

Doi:10.30613/curesosc.1660208

View : 53 | Download : 95

Publication Date : 2025-05-31

Article Type : Research Paper

Abstract :This study aims to examine the relationships between psychological capital, job satisfaction, perceived workload, and perceived job performance among healthcare workers. Additionally, it seeks to evaluate the impact of demographic and occupational factors on these variables. The study was conducted with 350 healthcare workers working in a tertiary hospital in Ankara. Data were collected through a survey method, with participants reached online (via Google Forms) and through face-to-face administration. The survey consisted of four sections: demographic and occupational characteristics, the Psychological Capital Scale, the Job Satisfaction Scale, and the Visual Analog Scale (VAS) measuring workload and job performance. Statistical analyses included the Mann-Whitney U test, the Kruskal-Wallis H test, Spearman correlation analysis, and hierarchical multivariate linear regression analysis. Psychological capital, job satisfaction, and perceived workload were found to significantly influence perceived job performance. Furthermore, job satisfaction was positively associated with both professional experience and educational attainment. In terms of control variables, male healthcare workers exhibited higher levels of psychological capital and perceived job performance than their female counterparts, while younger healthcare professionals demonstrated lower psychological capital. This study highlights the influence of psychological and organizational factors on job performance beyond the effects of demographic characteristics. Policies that enhance job satisfaction, strengthen psychological capital, and balance workload are crucial in improving job performance. Since the study is limited to a single hospital, its generalizability is restricted. Future research should include multiple healthcare institutions with larger sample sizes.
Keywords : Sağlık Çalışanları, Psikolojik Sermaye, İş Tatmini, İş Yükü, İş Performansı

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