THE EFFECT OF COMPULSORY CITIZENSHIP BEHAVIOR ON WORK PERFORMANCE IN PRIVATE SECTOR SERVICE CLASS EMPLOYEES: THE MODERATOR ROLE OF PSYCHOLOGICAL COMFORT

Authors : Saadet Ela PELENK

Pages : 384-404

Doi:10.48070/erciyesakademi.1253150

View : 39 | Download : 8

Publication Date : 2023-03-29

Article Type : Research Paper

Abstract :Compulsory citizenship behavior is the extra workload that the employee is exposed to outside of the job description. The job performance of the employee is effected by the physical and psychological weight of the workload. However, self-confidence and motivation provided by psychological comfort can regulate the effect of compulsory citizenship behavior on job performance. The aim of this research is to examine the moderator role of psychological comfort in the effect of compulsory citizenship behavior on job performance. The research sample consists of 203 people working in the field of service in the private sector. Convenience sampling method was used in the research, SPSS.23 statistical program and multiple regression technique were used. In the research, demographic questions, compulsory citizenship behavior, psychological comfort and job performance scales were used. According to the results of the research, compulsory citizenship behavior effected job performance negatively and significantly. According to another result of the research, the moderator role of psychological comfort in the effect of compulsory citizenship behavior on job performance has been determined. The results of the research show that the negative effects of increasing workloads and work stress on work performance in today\`s business conditions can be regulated by factors such as psychological trust, support and sharing of ideas. In this context, it is hoped that the results of the research will contribute to HR experts, managers and employees in terms of employee productivity.
Keywords : Zorunlu vatandaşlık davranışı, İş performansı, Psikolojik rahatlık

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