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  • Balıkesir Üniversitesi Sosyal Bilimler Enstitüsü Dergisi
  • Volume:9 Issue:15
  • OTEL İŞLETMELERİNDE MÜŞTERİ SADAKATİNİN DEĞERLENDİRİLMESİ: İSTANBUL’DAKİ BEŞ YILDIZLI OTEL İŞLETMELE...

OTEL İŞLETMELERİNDE MÜŞTERİ SADAKATİNİN DEĞERLENDİRİLMESİ: İSTANBUL’DAKİ BEŞ YILDIZLI OTEL İŞLETMELERİNDE BİR UYGULAMA

Authors : Murat Selim SELVİ, Fatih ERCAN
Pages : 159-188
View : 49 | Download : 19
Publication Date : 2006-05-01
Article Type : Research Paper
Abstract :
Keywords : Hizmet Kalitesi, Müşteri Memnuniyeti, Müşteri Sadakati, Sadakat

ORIGINAL ARTICLE URL

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