Benefiting from intercultural competence: A phenomenological research on tour guides

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Balıkesir Üniversitesi Sosyal Bilimler Enstitüsü Dergisi
Volume:26 Issue:50
Benefiting from intercultural competence: A phenomenological research on tour guides

Benefiting from intercultural competence: A phenomenological research on tour guides

Authors : Hakan Sezerel, Tuğçe Özoğul Balyali, Özlem Güzel, Rüya Ehtiyar

Pages : 869-885

Doi:10.31795/baunsobed.1299958

View : 173 | Download : 82

Publication Date : 2023-12-31

Article Type : Research Paper

Abstract :This paper explores the concept, dimensions, and causes of intercultural competencies from the perspective of tour guides. A phenomenological research approach was used to explore how tour guides\' intercultural competences emerge in intercultural experiences. Using purposive sampling, nine semi-structured interviews were conducted with senior tour guides with international experiences until saturation occurred. The data were analyzed using thematic content analysis. The findings suggest three dimensions, namely, cultural awareness & cognitive flexibility, cultural sensitivity and emotional flexibility, and cultural resourcefulness & behavioral flexibility are predominant in tour guides’ intercultural experiences. This study of exploring tour guides\' experiences is expected to provide a useful framework and contribute to a broader understanding of intercultural competence in tour guiding.
Keywords : Kültürlerarası etkileşim, Kültürlerarası yeterlilik, Fenomenolojik araştırma, Tur rehberleri

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