Determining Digital Maturity in Metropolitan Municipalities: The Example of Sakarya and Kocaeli Metropolitan Municipalities

Authors : Selçuk Nam

Pages : 245-262

Doi:10.35674/kent.1497166

View : 66 | Download : 58

Publication Date : 2025-01-15

Article Type : Research Paper

Abstract :Digital transformation in municipalities is vital for improving service delivery, increasing operational efficiency and encouraging citizen participation. This study aims to determine the factors that determine the digital maturity levels of institutions and the effects of these factors by focusing on the digital transformation process of Sakarya and Kocaeli Metropolitan Municipalities. In this research, case study design was used to investigate digital maturity in an in-depth and holistic way in the institutional context and to analyze the case of metropolitan municipalities in a real-world context. Data on municipalities\\\' digital initiatives, policies and online platforms were obtained from semi-structured interviews, documents and observation notes. Data were analyzed and interpreted using single-case and cross-case analysis techniques using MAXQDA qualitative analysis software. While both municipalities have made significant progress in their digital transformation efforts, there are significant gaps and areas for improvement. Research findings point to vital factors influencing digital maturity, including leadership commitment, organizational culture, technical infrastructure, data management and citizen engagement. Holistic and comprehensive models that evaluate various dimensions such as technological infrastructure, digital services, data management, and cyber security provide a suitable framework for understanding digital maturity components in municipalities. Each element, from appropriate technological infrastructure and data governance practices to user-friendly e-government services and competent workforce, is critical to raising digital maturity. Municipalities can overcome the complexities of digital transformation through comprehensive digital strategies, user-centered design, and collaboration with stakeholders.
Keywords : Büyükşehir Belediyeleri, Dijital Olgunluk, Dijital Dönüşüm

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