THE RELATIONSHIP BETWEEN HEALTH LITERACY, PATIENT SATISFACTION AND HEALTH COSTS

Authors : Rauf ALTUN

Pages : 29-39

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Publication Date : 2021-12-31

Article Type : Review Paper

Abstract :The health literacy level of societies is directly related to patient satisfaction and health outcomes. Today, while life expectancy increases in the world and in our country, it has diversified the expectations of individuals from health systems. On the other hand, increasing life expectancy has also caused changes in the disease burden of individuals. Extended life spans have diversified and increased health service demands on the one hand, making patient satisfaction more difficult and bringing about an increase in health expenditures. The increase in the level of health literacy on the basis of society and individuals will enable the society and individuals to make sound decisions in terms of determining their needs and meeting their demands and needs correctly, while preventing unnecessary health expenditures and increasing the level of patient satisfaction. The aim of this review is to investigate the relationship between health literacy levels, patient satisfaction levels and health expenditures. While the studies to determine and increase the health literacy of the society will contribute positively to the level of health literacy, it will provide an opportunity to increase patient satisfaction and will play a key role in the decrease in health expenditures by enabling the formation of a conscious health demand.
Keywords : Sağlık Okuryazarlığı, Hasta Memnuniyeti, Sağlık Harcaması, Maliyet