Human Capital and Relational Capital on University Quality with Environmental Uncertainty as Moderating Variables

Universities must face environmental uncertainty, which includes internal uncertainty and external uncertainty, which is very difficult for universities to predict and threatens the university's sustainability. This research aims to prove the effect of human capital and relational capital on university quality and environmental uncertainty that can affect university quality. The method used in this research is multiple regression, using purposive sampling and primary data in an online questionnaire. This study concluded that human capital and relational capital affect quality, and environmental uncertainty does not moderate the influence of human capital and relational capital variables on university quality. This research's contribution provides additional insight and input on the importance of human capital and relational capital in improving quality and the need to anticipate the external environment's uncertainty.