A Study on the Necessity, Applicability, and Customer Profile of the E-pharmacy System

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Çukurova Üniversitesi Mühendislik Fakültesi Dergisi
Cilt: 40 Sayı: 2
A Study on the Necessity, Applicability, and Customer Profile of the E-pharmacy System

A Study on the Necessity, Applicability, and Customer Profile of the E-pharmacy System

Authors : Adem Erik, Sakhi Mohammad Hamidy, Oya Hacire Yüregir

Pages : 325-335

Doi:10.21605/cukurovaumfd.1727095

View : 44 | Download : 22

Publication Date : 2025-07-02

Article Type : Research Paper

Abstract :The rise of information systems and Industry 4.0 is transforming supply chain business models across sectors. This study evaluates e-pharmacy patient profiles in Türkiye, assessing the feasibility and need for online medicine sales. Despite Türkiye’s advancing e-government system enabling e-prescriptions, pharmacies remain barred from online sales due to regulatory restrictions. The research analyzes the necessity and suitability of e-pharmacies for patients, using survey data from 389 participants collected two years before COVID-19. Hypotheses were tested via T-test, Correlation, and Chi-square analyses. Findings indicate strong demand for e-pharmacies, with only 18% of respondents deeming the system inconvenient. Online purchases were more common for over-the-counter medicines, linked to internet and e-government usage, and illness frequency. Convenience was associated with education, age, and disability status, with disabled participants showing higher preference. The study highlights e-pharmacy’s potential, serving as a foundation for future regulatory frameworks.
Keywords : E-eczane, Eczane politikası, Müşteri profili, E-ticaret, Müşteri ilişkileri

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