An Examination of E-Helpers’ Perspectives on the Teletherapy Service Delivery Model

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Dil Konuşma ve Yutma Araştırmaları Dergisi
Cilt: 8 Sayı: 3
An Examination of E-Helpers’ Perspectives on the Teletherapy Service Delivery Model

An Examination of E-Helpers’ Perspectives on the Teletherapy Service Delivery Model

Authors : Bircan Balseçen, Seren Düzenli Öztürk, Selim Günüç

Pages : 379-402

Doi:10.58563/dkyad-2025.83.8

View : 106 | Download : 128

Publication Date : 2025-12-31

Article Type : Research Paper

Abstract :Purpose: The aim of this study is to examine e-helpers’ experiences and perspectives regarding the teletherapy service delivery model. In the context of teletherapy, an e-helper is a parent, caregiver, or other adult who provides on-site support to the client during remote speech and language therapy sessions by assisting with technical setup, managing materials, and facilitating the implementation of the therapist’s instructions. This study aims to explore how e-helpers understand and perform their roles within the teletherapy process and how they evaluate this service model overall. Method: Eleven e-helpers who regularly attended teletherapy sessions were included in the study. Semi-structured interviews were conducted with the e-helpers, and the data were analyzed using content analysis. Results: Five themes were identified as a result of the analysis: (1) the pre-teletherapy decision-making process, (2) advantages and disadvantages of teletherapy, (3) intentions to continue, (4) views on communication with the therapist, and (5) suggestions for increasing the preferability of teletherapy. Most e-helpers stated that teletherapy provided convenience in terms of accessibility and time management; however, they indicated that the presence of an e-helper is critical for younger age groups or clients experiencing technological limitations. Conclusion: Active participation by e-helpers in the teletherapy process is a significant factor in enhancing the service\\\'s effectiveness. The findings indicate a need for structured training programs to enable e-helpers to support teletherapy more efficiently. The study provides supporting evidence that teletherapy can be adopted as a more widespread service delivery model in the future.
Keywords : teleterapi, e-yardımcı, dil ve konuşma terapisi, hizmet sunum modeli, nitel araştırma

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