Application for cargo company selection using fuzzy AHP and fuzzy EDAS methods

Authors : Mehmet Özkan

Pages : 71-79

Doi:10.18070/erciyesiibd.1656871

View : 82 | Download : 49

Publication Date : 2025-08-30

Article Type : Research Paper

Abstract :Today, customer needs have increased the importance of applications in logistics and supply chain management. In this direction, the most appropriate delivery of products produced in different regions to consumers in different regions provides advantages in both competitiveness and customer satisfaction. For this reason, there is a multi-criteria decision-making process for selecting a cargo company to deliver orders to customers. The study determines the most suitable cargo company to deliver the orders received by a business that sells both e-commerce and store sales. The model has four main criteria: delivery, quality, system adequacy and trust. In the decision process, a decision team of 5 people consisting of three responsible personnel and two academicians working in the field of logistics is formed. The fuzzy AHP method is used for the criteria weights, and the Fuzzy EDAS method is used for the cargo company selection. With the Fuzzy AHP method, it is concluded that the main criteria have equal importance level, the criterion with the highest importance is the criterion of responding to customer demands/complaints, the flexibility criterion has the lowest importance and the most suitable cargo company is B cargo company with the Fuzzy EDAS method.
Keywords : Lojistik ve Tedarik zinciri yönetimi, Bulanık AHP, Bulanık EDAS, Çok Kriterli Karar Verme (ÇKKV)

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