Evaluation of Patients' Willingness to Use and Pay for Pharmaceutical Care Services in Türkiye

Authors : Zehra Alabdullah, Miray Arslan

Pages : 289-298

Doi:10.55262/fabadeczacilik.1396450

View : 53 | Download : 40

Publication Date : 2024-08-25

Article Type : Research Paper

Abstract :Pharmacists\' consultancy roles, covering many essential tasks such as preventing diseases, monitoring medication, and increasing patient compliance, significantly improve healthcare. Patients’ views and willingness for pharmaceutical care services should be evaluated to improve these services. Thus, the main objective of this study is to assess patients’ willingness to use and pay for pharmacy services provided in community pharmacies. A measurement tool was developed according to relevant literature, including 24 statements, and applied to the patients in Van, Türkiye. Obtained data (n=445) were first subjected to descriptive statistical analysis, and then the exploratory factor analysis (EFA) was applied. Lastly, independent samples t-test and ANOVA tests were conducted using factor scores to test the hypotheses. As a result of the EFA, a three-factor solution was obtained. Cronbach’s Alpha values of the factors are 0.859, 0.883, and 0.691. The participants mostly want to benefit from core pharmacy services, followed by providing information for usage and advanced pharmacy services. Additionally, it is seen that the participants are more willing to pay for the services included in the advanced pharmacy services. This paper has clearly shown that patients were generally willing to use pharmaceutical services but not willing to pay for them.
Keywords : Farmasötik bakım, Hasta, Ödeme İstekliliği, Serbest Eczacı