Does the Employee Perception of Organizational Justice in the Education Sector Affect the Satisfaction of Service Recipients?

Authors : Mete Yilmaz, Senay Yürür, Hakan Baltacı

Pages : 1209-1221

Doi:10.18069/firatsbed.1608498

View : 45 | Download : 70

Publication Date : 2025-09-23

Article Type : Research Paper

Abstract :The subject of this research is whether the perceptions of employees towards the organization affect service recipients in enterprises within the service sector. In this context, the study examines the impact of organizational justice perceptions on the satisfaction of service recipients. In other words, this study examines whether the attitudinal and behavioral consequences of treating employees fairly or unfairly are reflected not only on the manager or organization that is seen as the source of this behavior, but also on the customers who are the recipients of the service. For this purpose, a study was conducted on 62 teaching staff and 147 students who were receiving courses or consultancy services from relevant academic staff in the education sector, which is one of the important sub-branches of the service sector. The research data were collected by face-to-face survey method. The findings of the study show that teachers\\\' perceptions of procedural justice positively affect students\\\' satisfaction, while teachers\\\' perceptions of distributive justice and interactional justice do not have an impact on students\\\' satisfaction. As a result, it’s observed that the satisfaction levels of students who receive services from teaching staff who perceive the procedures and processes in their organizations as fair are higher.
Keywords : Örgütsel Adalet, Hizmet Alıcısı, Hizmet Alıcıların Memnuniyeti

ORIGINAL ARTICLE URL