Acceptance and Utilization of Information and Communication Technologies: Case Study of Health Care Managers in Ankara

Authors : Fatih DEMİRCAN, Pelin ÖZGEN, Dilaver TENGİLİMOĞLU

Pages : 299-312

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Publication Date : 2017-09-29

Article Type : Research Paper

Abstract :Rapid advances in information and communication technologies has a significant impact in many industries, including the health care sector. Health information systems aid healthcare managers mostly in compiling the information required in decision making processes, as well as handling the daily routines. Since the demand for healthcare has been increasing rapidly, there is a need for increased capacity for recording and storing medical data, as well as handling and processing the stored data. The purpose of the study is to identify the resistance towards healthcare information systems from managers’ perspective, try to find out potential problems during the implementation of information systems and to provide some suggestions in the process of information systems applications. The data used were obtained from a questionnaire survey conducted with 108 hospital administrators working in 16 public hospitals, 12 of which were in the Ministry of Health and 4 were university hospitals in Ankara. The results show that managers and employees are reluctant and are afraid of change. To overcome this resistance and inconfidence, managers should identify the reasons behind the resistance and should explain the new procedures in a very detailed way.
Keywords : Information systems, health ınformation systems, resistance to technological changes