Analysis of Complaints Regarding Cryptocurrency Investment Fraud: An Evaluation from the Perspective of New Media Literacy

Authors : Burak İli

Pages : 214-229

Doi:10.54600/igdirsosbilder.1580718

View : 97 | Download : 72

Publication Date : 2025-01-20

Article Type : Research Paper

Abstract :The aim of this research is to raise awareness regarding cryptocurrency fraud. In this context, the study focuses on cryptocurrency investment frauds and provides an evaluation from the perspective of new media literacy. Throughout the research process, a total of 969 complaints were analyzed under the categories of \\\"Cryptocurrency Investment Fraud\\\" and \\\"Cryptocurrency and Victim Complaints\\\" on the Şikayetvar platform. Adopting an exploratory approach, the complaints were coded under various themes using content and thematic analysis methods. The analysis process was conducted using MAXQDA 24, a qualitative data analysis software. The findings reveal that the theme with the highest frequency among types of fraud is \\\"Fake Coin/Token\\\" (337), illustrating the strategies employed by cryptocurrency fraudsters to deceive investors through fraudulent projects and assets. Additionally, the theme \\\"Withdrawal and Transaction Request Rejection\\\" (159) reflects the difficulties faced by users in conducting transactions and withdrawing their funds on legitimate platforms, showcasing how fraudulent platforms delay their victims. Furthermore, scams conducted through Telegram channels (173) have garnered attention, highlighting the significant role social media platforms play in fraudulent activities. Cryptocurrency frauds underscore the deficiencies in users\\\' new media literacy and emphasize the importance of financial literacy and new media literacy education in an environment where fraud is prevalent.
Keywords : Kripto para, dolandırıcılık, yeni medya okuryazarlığı, şikayet, sahte koin, sosyal medya, finansal okuryazarlık

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