Impact of Using TQM on Organizational Agility with the Mediator Role of Ambidexterity for SME’s

Authors : Musa Mansor, Ali Kurt

Pages : 973-992

Doi:10.25204/iktisad.1670340

View : 50 | Download : 224

Publication Date : 2025-10-31

Article Type : Research Paper

Abstract :This paper discusses the effect of Total Quality Management (TQM) on organizational agility in SMEs, as it is mediatized by ambidexterity. Data from 400 managers and supervisors were analyzed using SPSS and AMOS with structural equation modeling. Results show that TQM principles—customer orientation, optimization, and continuous incremental gain—have a direct effect on organizational agility and ambidexterity mediation did not apply. The aim and scope of this article is to uncover the relationship between the use of TQM, which has an important impact on the increasing competitive conditions, and the effects on organizational agility with the mediating role of ambidexterity. And used quantitative approach, which emphasizes the data collection and analysis of numerical data to uncover the results. The findings highlight the value of TQM as an independent accelerator of agility. Small and medium enterprises (SMEs) should make the strategic use of TQM to improve its dynamic responsiveness to environments. Future investigations are warranted to examine other mediators, ecological factors, and more general organizational environments.
Keywords : Toplam Kalite Yönetimi, Organizasyonel Çeviklik, ambideksterite, İstanbul, KOBİ

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