Artificial Intelligence and Innovative Technology Applications in Public Administration

Authors : Cem Angın
Pages : 161-183
Doi:10.15869/itobiad.1718443
View : 178 | Download : 969
Publication Date : 2025-10-30
Article Type : Research Paper
Abstract :Innovative technologies in public administration refer to current tools and modern methods used to provide higher-quality services to citizens, make public policies more efficient, and optimize management processes. From the perspective of public administration, artificial intelligence and other innovative technologies are not limited solely to the automation of administrative processes but also represent a comprehensive transformation and impact within the managerial ecosystem, including efficiency, effectiveness, transparency, oversight, citizen satisfaction, personalization of services, and participation in decision-making processes. Therefore, artificial intelligence and other innovative technologies are rapidly spreading globally within public administration in line with the goal of a management approach that is consistent with the requirements of the age, able to meet individual demands, citizen-oriented, comprehensive, and effective. The aim of the study is to reveal, through theoretical and practical dimensions, the transformation brought about by the digital age in public administration and the artificial intelligence and other innovative technologies at the center of this transformation. In the study, methodologically, a literature review was utilized in the theoretical dimension, while the comparative method was employed in examining application examples of innovative technologies. The study concluded that artificial intelligence, in particular, along with other innovative technologies, has begun to assume an increasingly decisive role for a sustainable, inclusive, and citizen-oriented understanding of public administration and public service. It is anticipated that the study will contribute to the literature by presenting a broad evaluation framework through concrete examples that demonstrate the effects and contributions of artificial intelligence and innovative technologies on public administration.
Keywords : Yapay Zekâ, Dijital Çağ, Yenilikçi Teknolojiler, Kamu Hizmeti, Kamu Yönetimi

ORIGINAL ARTICLE URL