Dynamic Capabilities in Hospitality And Tourism: A Review and Research Agenda

Authors : Ömer Faruk ALADAĞ

Pages : 432-443

Doi:10.33437/ksusbd.1325753

View : 26 | Download : 31

Publication Date : 2023-08-31

Article Type : Review Paper

Abstract :The purpose of this study is to illuminate the processes through which dynamic capabilities insert ignore into journalissuearticles values(DC); operate in the hospitality and tourism industry. Dynamic capability related studies in hospitality and tourism are on the increase, especially in the last decade. However, no systematic assessment has been conducted on the mechanisms through which they are manifested and produce organizational outcomes. To achieve this end, the paper analyzes 20 years of research on dynamic capabilities in the hospitality and tourism literature by utilizing the Context-Intervention-Mechanism-Outcome insert ignore into journalissuearticles values(CIMO); framework. Then it describes how dynamic capabilities function to generate outcomes such as performance, sustainability and innovation. The findings identified eight different contexts that dynamic capabilities operate in. As a result, ten different interventions generate six groups of outcomes through nine types of mechanisms. All the relationships among these categories are highlighted and their significance is discussed. Lastly, the study suggests novel research questions to advance knowledge accumulation in this research field
Keywords : Dinamik yetenekler, konaklama, turizm, CIMO çerçevesi