Indicators For Evaluating Consulting Services in Library and Information Institutions

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Akademik Tarih ve Düşünce Dergisi
Cilt: 12 Sayı: 3
Indicators For Evaluating Consulting Services in Library and Information Institutions

Indicators For Evaluating Consulting Services in Library and Information Institutions

Pages : 1049-1062

View : 33 | Download : 56

Publication Date : 2025-07-28

Article Type : Research Paper

Abstract :Modern libraries are not only places where information resources are stored and presented, but also act as innovative enterprises that provide consulting services for training, management and development. This article analyzes the main indicators that can be used to assess the quality and effectiveness of library consulting services. The evaluation indicators include aspects such as service accessibility, user satisfaction, service quality, result orientation, training and development opportunities, innovation and adaptation. Mixed methods (qualitative and quantitative analysis, user surveys, focus groups) are used as a methodological approach. The application of these indicators will help library management make strategic decisions and ensure the sustainable development of services.
Keywords : Kütüphane Danışmanlığı, Hizmet Değerlendirme, Performans Göstergeleri, Kullanıcı Memnuniyeti, Kalite Değerlendirme, Stratejik Yönetim

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