FACTORS WHICH AFFECT JOB SATISFACTION IN THE TOURISM SECTOR: A SURVEY IN FIVE STAR HOSPITALITY ORGANIZATIONS

Authors : Zeki AKINCI

Pages : 1-26

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Publication Date : 2002-11-01

Article Type : Research Paper

Abstract :The aim of this study is to emphasize the importance of job satisfaction, to determine the factors which affect job satisfaction, to discuss the individual and organizational results of job satisfaction and to evaluate the job satisfaction of employees in hospitality organizations. The survey covers employees working in 9 five star hospitality organizations which have been operating since 5 years or more in the Antalya region. In the study, management style and organizational applications, work-worker adaptations, socialization and self development, human relations and economic compensations were also found as the factors which affect job satisfaction of employees. The results of this study indicated that psychosocial factors are much more effective than economic factors on the job satisfaction of employees. It was also found that as organizational facilities provided for the workers are increased, job satisfaction of employees gets higher. In organizations, a meaningful relationship was found between the operational dimension of organizational structure and the factors which affect job satisfaction of employees
Keywords : Employee, job satisfaction, hospitality organizations, tourism sector