USAGE OF EMOTIONAL INTELLIGENCE IN EVALUATING MANAGERIAL SUCCESS: A STUDY ON STUDENT DORMITORY MANAGERS

Authors : M Atilla ARICIOĞLU

Pages : 26-43

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Publication Date : 2002-11-01

Article Type : Research Paper

Abstract :The concept of emotional intelligence is used as a performance criteria both in evaluating organisational performance and in meeting customer expectations. In this context, the stress of managers, their being influenced by environmental factors, performance in emotional perception and sensitivity towards customers play a significant role. As in student dormitories customer expectation is very high, this study focused on student dormitories managers. The ability and performance of managers in using emotional intelligence was evaluated by using the scale developed by Cooper and Sawaf for managers and organisations and by taking into account environmental factors. In the light of the results, the current situation was defined and suggestions were made in the conclusion part of the research to improve this situation
Keywords : Duygusal zeka, yönetici performansı, duygusal yetenek