The Mediating Role of Crisis Support in the Effect of Work Stress on Emotional Exhaustion Following Crises and Disasters

Authors : Ferhat Uğurlu
Pages : 6-23
Doi:10.26466/opusjsr.1772277
View : 553 | Download : 570
Publication Date : 2025-10-30
Article Type : Research Paper
Abstract :The success of businesses is influenced by a number of factors; however, the human factor is arguably the most significant. In the present study, the extant literature on the subject was reviewed, with a view to examining the relationship between job stress, emotional exhaustion and crisis support, and the impact of these factors on employees\\\' behavior and conduct. The objective of the present study is to examine the impact of crises and disasters, particularly the 6 February 2023 earthquake, on individuals and communities. The objective of this study is to examine how crisis and disaster periods affect the emotional exhaustion levels of personnel working in KOB İs in Kahramanmaraş and Hatay. Moreover, the study endeavors to ascertain how crisis support influences this relationship. The findings of the research indicate that job stress exerts a negative and significant influence on crisis support, while emotional exhaustion demonstrates a positive and significant relationship with the same outcome. The findings of the research study indicate that emotional exhaustion from the crisis support is negatively and significantly associated with the outcomes. The research findings demonstrate that subsequent to incorporating the crisis support variable into the model, the analysis conducted reveals that the crisis support variable exerts an effect as an intermediary. However, this effect is deemed to be of negligible significance. Therefore, it can be posited that the effect of job stress on emotional exhaustion is partly mediated by crisis support. A study is required to examine the concepts of job stress, emotional exhaustion, and crisis support in relation to the workforce. The objective of this study is to provide a comprehensive analysis of the three concepts. The significance of the present study is underscored by the dearth of research in this domain.
Keywords : Kriz Desteği, İş Stresi, Duygusal Tükenmişlik, KOBİ

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