Level of Satisfaction of Parents of Children with Nursing Care in the Paediatric Emergency Departments

Authors : Ahmet Bütün, Mehmet Özyurt

Pages : 82-90

Doi:10.54996/anatolianjem.1558753

View : 88 | Download : 66

Publication Date : 2025-06-26

Article Type : Research Paper

Abstract :Aim: Assessing the level of satisfaction among parents in paediatricemergency departments (PED) is important in determining whether healthcare providers are meeting parents’ needs and expectations. Understanding the factors that influence parents’ satisfaction with nursing care in the PED is essential for improving the quality of healthcare delivery. This study aims to determine the level of satisfaction of parents with nursing care in PED and identify specific nursing activities associated with parents’ satisfaction. Material and Methods: This study is a descriptive cross-sectional study. Participants were parents who visited the PED of Mardin Training and Research Hospital in Mardin, Turkey. The study included 619 parents. A convenience sampling was used to recruit participants. The data were collected between 20/05/2024 – 18/08/2024. Data collection tools included “socio-demographic and paediatric emergency department admission questions questionnaire” and “Newcastle Satisfaction with Nursing Scale”. Results: The results show that the satisfaction scores of illiterates were found to be higher than those of secondary school, high school, and undergraduate graduates (p<0.05). The results showed that there were statistically significant differences in the satisfaction scores in terms of satisfaction with the care child received in the PED, the time allocated to child for treatment and care, trust in PED, level of satisfaction with PED, opinions about the behaviours of nurses in PED and prefer to receive healthcare from this PED and its nurses in the future (p<0.05). The highest scores obtained from the Newcastle Satisfaction with Nursing Scale were given to the items of respect for patients’ privacy, nurses’ helpfulness, and nurses’ competence in their work. The lowest scores obtained from the Newcastle Satisfaction with Nursing Scale were given to nurses giving information to patients about their conditions and diseases, nurses making patients feel at home, and nurses checking whether the patient was okay. Conclusion: Parents’ satisfaction levels with nursing care in PED were low. This study recommends increasing the quality of nursing practices in order to increase parents’ satisfaction.
Keywords : Memnuniyet, ebeveyn, çocuk, hemşirelik bakımı, acil servis, çocuk acil servis

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