THE EFFECTS OF DIGITAL TRANSFORMATION AND INTELLECTUAL CAPITAL ON ORGANIZATIONAL RESILIENCE IN THE HEALTHCARE INDUSTRY

Authors : Sema Onaran, E Serra Yurtkoru
Pages : 278-299
Doi:10.54452/jrb.1489717
View : 55 | Download : 46
Publication Date : 2024-12-06
Article Type : Research Paper
Abstract :In today\'s rapidly changing business world, influenced by globalization, organizations are facing increased volatility and uncertainty, leading to frequent encounters with crises and unexpected situations. This emphasizes the growing importance of organizational resilience. Digital transformation is seen as a crucial strategy for organizations to enhance their resilience. This need for digital transformation is equally important for healthcare organizations to adapt to the digital age and sustain their organizational resilience. Digital transformation in the healthcare industry involves the incorporation and management of the latest digital technologies into healthcare systems. However, there is a limited amount of empirical research on digital transformation and organizational resilience in the healthcare industry, as well as on the impact of intellectual capital on organizational resilience. This study aims to explore the influence of digital transformation on organizational resilience in the healthcare industry in Türkiye and the role of intellectual capital in this relationship. The study adopts a quantitative research method utilizing a structured questionnaire. The sample comprises 204 healthcare personnel from various types of hospitals. Regression analyses using three-step mediation analyses were conducted, and a Sobel test was performed for further analysis to assess the significance of the mediation effect. The results of the analyses indicated that digital transformation has a positive impact on the resilience of organizations in the healthcare industry, and that intellectual capital has a partially mediating effect in this relationship.
Keywords : Organizasyonel dayanıklılık, dijital dönüşüm, entelektüel sermaye, sağlık

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