How Do The Hotel Managers Cope With Negative Outcomes? The Antecedents And The Consequences Of Emotional Labor

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Eskişehir Osmangazi Üniversitesi Sosyal Bilimler Dergisi
Volume:21 Issue:2
How Do The Hotel Managers Cope With Negative Outcomes? The Antecedents And The Consequences Of Emoti...

How Do The Hotel Managers Cope With Negative Outcomes? The Antecedents And The Consequences Of Emotional Labor

Authors : Merlys CAZARAN, Hakan SEZEREL, Bryan CHRİSTİANSEN

Pages : 335-358

View : 99 | Download : 11

Publication Date : 2020-12-30

Article Type : Research Paper

Abstract :This article examines the hotel managers’ opinions and experiences with emotional labor. Relying on the phenomenological approach, the data collected via face-to-face interviews with hotel managers. The analysis provided six themes explicating the experiences of the managers. The findings indicate that the managers have developed techniques or certain behaviors that allowed them to face the negative consequences caused by emotional labor
Keywords : Emotional Labor, Hotel Managers, Experience, Training

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