Examination of Hearing and Blood Pressure in Call Center Operators

Authors : Ayşe Bozan, Mahmut Özkırış

Pages : 186-193

Doi:10.17517/ksutfd.1558313

View : 64 | Download : 132

Publication Date : 2025-11-22

Article Type : Research Paper

Abstract :Objective: This study sought to investigate the relationship between occupational noise exposure and hearing, blood pressure, and heart rate during headset use in call center operators. Material and Methods: An electronic sphygmomanometer was used to evaluate the heart rates, diastolic blood pressure, and systolic blood pressure of 60 participants working as call center operators and 60 participants with a noiseless working environment; Audiometry was additionally employed to measure the participants\\\' hearing thresholds. Results: Statistically significant differences were detected between the groups in terms of 1000, 2000, and 4000 Hz hearing thresholds, systolic blood pressure, diastolic blood pressure and heart rate (p<0.05). In comparison to the control group, call center operators were found to have higher bilateral hearing thresholds at 1000, 2000, 4000, and 8000 Hz. Heart rate was higher in the control group, while both the diastolic and systolic blood pressures were higher in the operator group. Conclusion: As a result of our study, it was found that hearing thresholds at frequencies above 1000 Hz were higher, systolic and diastolic blood pressure were elevated, while heart rate was lower in call center operators compared to the control group.
Keywords : çağrı merkezi, kan basıncı, işitme, gürültü, gürültüye bağlı işitme kaybı.

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