Organizational Crisis Management in the Age of Disinformation: Leadership, Communication, and Resilience, A Systematic Review

Authors : Abdülkadir Akturan

Pages : 24-39

Doi:10.26466/opusjsr.1778265

View : 294 | Download : 582

Publication Date : 2025-10-30

Article Type : Review Paper

Abstract :This systematic review frames organizational crisis management as both a strategic necessity and a societal responsibility amid overlapping crises and rapid information flows. Synthesizing 246 Scopus articles (2010–2025), it applies SPAR-4-SLR alongside PRISMA 2020 for transparency and rigor. Bibliometric mapping with VOSviewer and Excel shows a growing field bridging management, communication studies, and public administration. Four interconnected domains emerge: (1) crisis leadership emphasizing ethical authority, trust, and adaptive decision-making; (2) organizational communication balancing timeliness, transparency, and stakeholder engagement; (3) disinformation management using fact-checking, prebunking, and real-time monitoring; and (4) integrated response frameworks pairing operational action with symbolic communication to strengthen resilience. Thematic synthesis exposes gaps: underrepresentation of non-Western perspectives, limited work at the leadership–misinformation nexus, and scant attention to ethical and political consequences of governing disinformation. These blind spots inform a research agenda. The study advances an integrative framework positioning leadership, communication, and misinformation mitigation as a unified strategic capability. Theoretically, it argues for tighter integration between crisis communication and disinformation research; practically, it underscores ethical leadership, transparent dialogue, and monitoring as core practices for sustaining legitimacy in information-rich environments.
Keywords : Liderlik, Dayanıklılık, Yanlış Bilgilendirme, Kriz Yönetimi, Kriz İletişimi

ORIGINAL ARTICLE URL