The Impact of Cyberloafing on Employees’ Job Performance: A Review of Literature

Authors : Julinda Dika/Manja, Eralda Zhilla, Elda Vladi
Pages : 128-137
View : 67 | Download : 9
Publication Date : 2024-05-29
Abstract :Today, the Internet is a tool that provides access to any possible information. Over the years, it has changed the way people communicate with each other, also bringing changes in new technological devices. Various institutions use the Internet to communicate more quickly and freely with superiors, colleagues, subordinates and clients from all over the world, all thanks to e-mail and video-conferencing. But despite its advantages, using the Internet in the workplace has its disadvantages. But how does this fact, affect the job performance of the employees? Some researchers state that cyberloafing has a negative impact on employee performance by distracting employees from their job descriptions, while others argue that cyberloafing is quite beneficial in various ways by adding quality to the work of employees. The purpose of this paper is to review the past literature to understand the impact of cyberloafing on increasing or decreasing the work performance of employees. A review of the literature from the studies of information technology, business, management and organizational behavior was carried out. The study comprised articles publicated within the last 10 years, in the time frame 2014-2024. Keywords related to the research questions of the study like: Cyberloafing, Employees’ job performance, Employees’ productivity, Workplace environment were used to research the appropriate articles. The literature review showed that cyberloafing significantly affects the work performance of employees. However, the findings were controversial where both positive and negative impacts of cyberloafing on employee performance were found. Put differently, low-level cyberloafing is important for healthy communication, innovation, and productivity, while cyberloafing at high levels was found to have negative effects on work performance. Therefore, it is recommended to design cyberloafing control strategies that are equally acceptable to both employees and employers.
Keywords : Cyberloafing, Employees’ job performance, Employees’ productivity, Workplace environment, Literature review.

ORIGINAL PAPER URL