A Descriptive Exploratory Study of Organisational Culture, Employee Engagement and Organisational Performance in the Public Sector in South Africa

Authors : Ndhivoniswani Nematsweranı, Krishna Govender

Pages : 650-677

Doi:10.47097/piar.1766769

View : 27 | Download : 118

Publication Date : 2025-12-29

Article Type : Research Paper

Abstract :This study adopts a descriptive exploratory research design to examine how organisational culture, employee engagement, and organisational performance are perceived and experienced within three South African public sector institutions. The research aims to describe patterns, uncover relationships, and identify institutional differences in how employees interpret their work environment and its impact on engagement and performance outcomes. Using a structured questionnaire, data were collected from 408 employees and analysed through descriptive statistics and normality assessments. The findings reveal that respondents reported high levels of agreement with positive organisational culture attributes, including inspiring leadership, transparent communication, and a challenging work environment. Similarly, strong perceptions of engagement were observed through commitment, satisfaction, and job involvement. Organisational performance, measured through motivation, retention, and employee-reported results, also received favourable ratings. ANOVA results confirmed statistically significant differences across institutions, suggesting that perceptions of culture, engagement, and performance vary between public organisations. Post-hoc comparisons further identified one organisation as exhibiting distinct strengths in leadership and engagement practices. This descriptive exploratory study provides a contextualised understanding of how public sector employees experience internal organisational dynamics. The results offer insight into the human factors shaping institutional effectiveness and inform strategic efforts to enhance engagement and performance in South Africa’s public sector landscape.
Keywords : Kurumsal Kültür, Çalışan Katılımı, Kamu Sektörü, Örgütsel Performans, Güney Afrika, Liderlik, İletişim.

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