Client satisfaction with maternal and child health care services at a public specialist hospital in a Nigerian Province

Authors : Babalola TESLEEM K, Okafor IFEOMA P

Pages : 117-127

Doi:10.20518/tjph.288390

View : 61 | Download : 9

Publication Date : 2016-12-28

Article Type : Research Paper

Abstract :The level of service satisfaction of a client determines further utilization and also recommendations to others. Thus, this study assessed client satisfaction with Maternal, Newborn and Child Health insert ignore into journalissuearticles values(MNCH); services provided at the Mother and Child Hospital, in Ondo State, Nigeria. Methods: This is a descriptive study carried out during July and August, 2012 among 321 respondents. Data were collected using an interviewer-administered questionnaire at selected clinics in the hospital. Proportionate sampling was used to determine the total number of clients to be selected from each clinic. Results: Most of the respondents were generally satisfied with the services at the hospital with a majority insert ignore into journalissuearticles values(81.5%); rating the intra-partum service as the service they were most satisfied with. Overall, 62.5% of respondents were very satisfied with services provided by the hospital. Patient expectations, facility structures/equipment and healthcare providers’ attitude and the educational level of clients were found to be statistically associated with clients’ satisfaction insert ignore into journalissuearticles values(p<0.05);. Conclusion: The overall satisfaction with services at the facility was 62.6%. The satisfaction level was higher among illiterate patients, who had no costs for transportation and those who had high expectation while coming to the hospital.
Keywords : Expectaion, client, satisfaction

ORIGINAL ARTICLE URL