The Relationship Between Emotional Intelligence And Patient-Centered Care in Patient’s Perspective

Authors : Ceyda Ataç, Harun Kırılmaz

Pages : 202-215

View : 74 | Download : 70

Publication Date : 2024-12-30

Article Type : Research Paper

Abstract :The study aims to determine the emotional intelligence levels of individuals and their perceptions of patient-centered care, to determine whether there is a difference according to socio-demographic characteristics, and to examine the relationship between emotional intelligence and patient-centered care. A descriptive research model was used in the study. Research data were obtained with Rotterdam Emotional Intelligence Scale, Patient-Centered Care Scale, and personal information form. Descriptive statistics, difference analysis, correlation analysis, and regression analysis were used to analyze the research data. The emotional intelligence levels and patient-centered care perceptions of the participants were high. There is a difference between emotional intelligence according to the gender, age, and income status of the participants. There is a difference between patient-centered care according to the educational status of the participants. There is a positive moderate relationship between individuals\\\' emotional intelligence levels and patient-centered care perceptions. The models revealing the effect of emotional intelligence on patient-centered care and its sub-dimensions are significant and positive. Individuals who can control their emotions have patient-centered service expectations. Providing patient expectations leads to an increase in service quality and patient satisfaction.
Keywords : Duygusal zekâ, hasta merkezli bakım, sağlık hizmeti, hasta