Evaluation of the Psychometric Properties of Scales to Measure Student Satisfaction Used as Indicator of Service Quality in Higher Education in Türkiye

Authors : Selcen Yüksel, Pervin Demir, Afra Alkan, Münevver Saatçioğlu, Aybu Kalite Koordinatörlüğü

Pages : 1-8

Doi:10.53478/yuksekogretim.1252205

View : 236 | Download : 147

Publication Date : 2024-08-29

Article Type : Research Paper

Abstract :Student satisfaction measures as quality indicators in higher education have been an important source of data in the strategic planning and quality assessment of universities since 2015. Upon examination of the internal evaluation reports of various universities, it becomes evident that each institution typically develops its own questionnaire and subsequently reports the proportion of satisfaction based on the responses obtained through this instrument. The literature contains proven, reliable scales for measuring student satisfaction in higher education, which are superior to questionnaires. However, when these validity and reliability studies were evaluated, it was seen that most of them depended on the results obtained from the study group, not from the sample. They only tested the basic methodological features defined in the framework of classical test theory. The aim of this study is to question whether the scales developed to measure student satisfaction in higher education institutions in Türkiye provide the psychometric properties that a scale should have. For this purpose, the literature was searched with specific filters in specific search engines without time constraints. A total of 121 studies, which included “student(s) satisfaction scale”, “validity”, “reliability” in the title/abstract were obtained. A check list, created by the researchers for this study, included a total of 23 sub-titles under the headings of validity, measurement error, reliability, responsiveness, cross-cultural validity and interpretability. Within 121 articles, 32 were selected by considering the inclusion criteria for this study and their psychometric properties were examined by using this specific check list.
Keywords : Geçerlilik, Güvenilirlik, Öğrenci Memnuniyet Ölçeği, Yükseköğretim