OPEN GOVERNANCE FOR IMPROVED SERVICE DELIVERY INNOVATION IN SOUTH AFRICA

Authors : Danielle NEL, Lucia MASİLELA

Pages : 33-47

Doi:10.34111/ijebeg.202012103

View : 6 | Download : 2

Publication Date : 2020-06-30

Article Type : Research Paper

Abstract :The Fourth Industrial Revolution insert ignore into journalissuearticles values(4IR); is the current and developing environment in which changing technologies and trends such as the Internet of Things insert ignore into journalissuearticles values(IoT); and artificial intelligence insert ignore into journalissuearticles values(AI); are changing the way governments function. Governments are increasingly facing new risks and opportunities due to the advancement of the 4IR. Governments need to find ways to adapt to the 4IR. Innovation is a prerequisite for adapting to the 4IR. The aim of this article is to determine the level of public service delivery innovation insert ignore into journalissuearticles values(SDI); in South Africa in the context of the 4IR. The analysis in this article is based on secondary data and documentary analysis, including unsolicited government documents, reports and legislation, and authoritative scholarly literature. A number of innovation measures for improved service delivery have been adopted in South Africa. These efforts are not, however, embedded within the wider public service, and efforts to improve SDI should be considered. In a global environment of resource constraints and constant change, open governance through multi-stakeholder collaboration may present strategic opportunities to facilitate innovation. The aim of these initiatives is to enhance transparency and accountability, and to facilitate public service delivery and citizen participation
Keywords : Fourth Industrial Revolution, innovation, open governance, partnerships, public service delivery