What Kind of Tourism Education Must Schools Offer?

Authors : Zeki AKINCI, Murad Alpaslan KASALAK

Pages : 15-21

View : 19 | Download : 11

Publication Date : 2016-06-01

Article Type : Research Paper

Abstract :Tourism education offered by higher education institutions providing undergraduate and associate level education plays an important role in training human resources at desired quantity and quality to provide sustainable quality services in the tourism sector where an intense competition is experienced at national and international level. The quality of services offered in the tourism sector which is experiencing an intense competition can be achieved and improved through high-quality employees. The educational service quality in the schools offering tourism education plays a decisive role in making students qualified who will be employed in the tourism sector in the future. In this context, it is of paramount importance to determine the expectations, perceptions and satisfaction of students in terms of the quality of educational services provided in schools. In this theoretical study, student expectations, perceptions and satisfaction have been assessed under the Maslow`s Theory of Needs Hierarchy, Herzberg`s Two Factor Theory and Alderfer’s ERG Theory.
Keywords : Expectation, Perception, Motivation, Tourism education