RELATIONSHIPS BETWEEN TOTAL QUALITY MANAGEMENT COMPONENTS AND EMPLOYEE PERFORMANCE IN HIGHER EDUCATION INSTITUTIONS

Authors : Omar Abdulsattar Kamel Sandel Arab, Halime Göktaş Kulualp

Pages : 1-32

Doi:10.7596/jebm.1555663

View : 66 | Download : 85

Publication Date : 2024-12-31

Article Type : Research Paper

Abstract :Higher education institutions are the foundation of society. They are also the key to progressing toward a perfect culture that connects the past with the future. The provision of good service by institutions is the cornerstone of all talents and individual or collective achievements. Therefore, prioritizing and implementing all quality management systems are crucial for positioning a business among large organizations worldwide. Learning new practices from international institutions and adapting to these innovations is vital for the success and long-term stability of the organization. This study sought to promote knowledge about how comprehensive quality management concepts might be more effectively utilized to improve the performance of academic and administrative staff at universities. At this moment, the purpose of this research is to investigate the impact of overall quality management on employee performance in higher education institutions. For this objective, data were collected from 400 Samarra University employees using an online survey. The dependent variable in the study is employee performance, whereas the independent variables are TQM and its sub-variables, Leadership, Continuous Improvement, and Employee Involvement. The study included descriptive, reliability, and validity analyses, as well as factor analysis, correlation analysis, and regression analysis. The results show a statistically significant direct association between leadership, continuous improvement, employee engagement, and employee performance. Total quality management in higher education, including the sub-dimensions of leadership, continuous improvement, and employee involvement, has a significant and positive impact on employee performance. Consequently, all hypotheses were accepted.
Keywords : Toplam Kalite Yönetimi, Çalışan Performansı, Yükseköğretim